At TinkerEKU, we are committed to providing high-quality online courses and ensuring a positive learning experience for all of our customers. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the circumstances under which a refund may be granted.

1. Eligibility for Refunds

We offer a refund for course purchases under the following conditions:

• 5-Day Money-Back Guarantee: If you are not satisfied with the course for any reason, you may request a full refund within 5 days of your purchase date.
• This refund applies only to courses that have not been completed or downloaded.
• Refunds will not be issued for courses in which the majority of content has been accessed or completed.
• Technical Issues: If you experience technical problems accessing course content that cannot be resolved within a reasonable period, you may be eligible for a refund, provided you have contacted our support team within 5 days of purchase.
• Duplicate Purchase: If you accidentally purchase the same course more than once, please contact us within 5 days, and we will issue a refund for the duplicate charge.

2. Non-Eligibility for Refunds

Refunds will not be granted under the following circumstances:

• After 5 Days: Refunds are only available within the first 5 days after purchase. After this period, we are unable to process refund requests.
• Completed Courses: If you have accessed or completed a significant portion of the course content, refunds will not be issued. "Significant portion" is defined as completing more than 50% of the course or downloading any course materials.
• Course Materials: Once downloadable materials (e.g., PDFs, templates, etc.) are accessed or downloaded, refunds will not be granted.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [insert email address] or use our contact form at [insert website contact page URL].
• Include your order number, course name, and a brief explanation of why you are requesting a refund.
• If the issue is technical in nature, please provide details about the problem you encountered.
2. Review Process: Our team will review your request and respond within 3-5 business days. We may ask for additional information to process your request.
3. Refund Issuance: If your request meets the eligibility criteria, we will process the refund to the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

4. Special Circumstances

We understand that sometimes life circumstances may interfere with your ability to complete the course, so we are willing to review refund requests on a case-by-case basis for:

• Medical or personal emergencies
• Unforeseen financial hardship

If you feel your situation qualifies, please reach out to our support team with detailed information.

5. Payment Disputes

We ask that you please contact our support team directly before initiating a chargeback or dispute with your bank or payment provider. Our team will do everything possible to resolve any issues you encounter, and we want to ensure your satisfaction.

6. Changes to the Refund Policy

TinkerEKU reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Please review this policy regularly to stay informed about our refund process.

7. Contact Information

If you have any questions or concerns regarding this refund policy, please don't hesitate to reach out to our customer support team:

• Email: admin@tinkereku.com
• Phone: +91-7058368351
• Support Page: Click Here for Support

Thank you for choosing TinkerEKU. We appreciate your trust and are committed to providing you with the best learning experience possible.